Careers at CASA

CASA of Central Texas is currently seeking to fill the following position:

Training Coordinator


See below for descriptions of position.
No phone calls please.
Submit resume


This position coordinates prospective and current volunteers by providing information, collecting information, recruiting, maintaining files and statistics for the CASA program, and training volunteers. The Training Coordinator must believe and act in accordance with the agency’s mission statement. The Training Coordinator ensures that all information is in accordance with the policies of CASA of Central Texas, Inc., as well as the state and national CASA standards.

Essential Functions

• Schedule, coordinate and present all volunteer advocate training classes.
• Track and maintain records in Optima on prospective volunteers, post-application.
• Measure, record, track and evaluate data as indicators of accomplishments, including, but not limited to: the number of applications received, number of people signed up for class, number of people sworn in. Report data to the Recruitment & Training Director, Program Director, Development Director and Executive Director on a quarterly basis.
• Ensure timely, accurate reports for submission to the Recruitment & Training Director, Program Director, Executive Director and Development Director.
• Work closely with the Recruitment & Training Director, Program Director, and Casework Supervisors to ensure accurate documentation for the Advocate files according to criteria set forth by Texas and National CASA standards.
• Collaborate with Recruitment & Training Director and Program Director to arrange for speakers and supervise arrangements for periodic continuing education.
• Process Advocate Applications, including:
(a) Schedule and conduct Pre-Training and Post-Training Interviews.
(b) Set up the “Paper File” for the Advocate.
(c) Mail out the Referral Forms to the five individuals noted on the
Advocate’s application. Record in the file when the Referral Forms are received. Notify the Recruitment & Training Director and Program Director of any negative referrals.
(d) Assure that the Advocate has submitted all required documents.
(e) Submit background check permission forms to the Finance Director, who conducts the background checks (FBC, ABCS, MVR).
(f) Assist the Recruitment & Training Director with all correspondence to Advocates prior, during and after training.
(g) Maintain the Volunteers’ Paper Files (except for background checks which are maintained by the Finance Director).
(h) Enter all pertinent information into the Optima database, including attendance to training classes and number of applicants that completed each class. Report to the Recruitment & Training Director throughout training concerning application follow-through.
• Collect monthly timesheets from Advocates, and forward to Administrative Coordinator to enter into TX CASA spreadsheets for monthly reports to Finance Director.
• Prepare monthly training statistics report for the Board.
• Responsible for scheduling In-service trainings of no less than 12 hours per year
• Responsible for coordinating Fostering Futures and PMC projects, and other special projects as needed, to include scheduling and conducting Fostering Futures and PMC training at least 4 times p/year, provide on-going support and guidance to Fostering Futures and PMC volunteers, administering pre- and post tests, tracking results and completing required reports.
• Coordinate Advocate court observations with the Program Director.
• Prepare monthly reminders to the Program Director from the database regarding birthdays.
• Send monthly timesheet reminders to Advocates. • Coordinate with judge’s office for Advocate swearing-ins.


• Attend conferences and workshops for the development of programs for advocates.
• Attend meetings as required.
• Assist in public education about volunteer program; i.e., CASA, TDFPS employees, speeches, attorneys.
• In accordance with CASA of Central Texas Inc. team philosophy, the person filling this position may occasionally be required to carry out or assist with other tasks in addition to the duties listed on this job description.
• Must work independently to achieve goals and objectives as required by funding sources.
• CASA Representative – attend as needed at area functions and events, as an appropriate and professional representative of the organization.


1. Bachelor’s degree in social service related field, or three years of experience in volunteer coordination and/or social work.
2. Ability to communicate with supervisor and empower volunteer to be effective in their roles. Experience in supervision, preferably with volunteers.
3. Have a basic understanding of the dynamics of child abuse and neglect.
4. Have good presentation and communication skills.
5. Perform independently with some supervision while at the same time working effectively a team member.
6. Ability to plan, organize and coordinate.
7. Proficient in or have an understanding of the following software: Publisher, Microsoft Word and Excel.


Administration and Management — Knowledge of business and management principles involved in planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


Speaking — Talking to others to convey information effectively.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others’ actions.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Time Management — Managing one’s own time and the time of others.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Physical Requirements and Work Environment

The CASA Training Coordinator will be expected to have periodic transportation to attend court hearings, trainings in remote locations, swearing in ceremonies and continuing education opportunities. The Training Coordinator will spend some time in the office that could involve intermittent physical activities including driving, bending, reaching, sitting and walking during working hours. Several hours each day will be spent on the computer. Reasonable accommodations may be made to enable a person with physical disabilities to perform the job.



One third of our staff were volunteers before they were hired on full-time, so you may consider volunteering with our program first. Learn more about becoming a volunteer here.